Telstra Virtual Server (dedicated)

Virtual Server (dedicated) aka CSX, DH on CSX

Virtual Server (Dedicated) is a Telstra owned and operated Infrastructure-as-a-Service platform, delivered out of Telstra’s data centres and virtualised with VMware vSphere 5.

It has been in market since the start of 2014 as a successor to Telstra’s Tailored Infrastructure solution and is available both domestically and globally. No matter where you activate your service, you are able to connect your virtual data centre’s to your private Next IP network for a $100 once fee per virtual data centre.


The Virtual Server (Dedicated) / DH on CSX environment is currently available in the following Telstra operated data centres:

  • Melbourne, Australia
  • Sydney, Australia
  • Perth, Australia
  • London, United Kingdom
  • Hong Kong
  • Singapore
  • United States (US East)

Telstra’s Virtual Server shared and dedicated solutions provide customers with a consistent architecture and connectivity in all data centres, globally.


The private network interconnect is a real differentiator when it comes to the market. You have your virtual infrastructure connected to the core of your network for virtually no cost. It makes even more of an impact when you gave two geographically separated instances and you want to replicate data between them. Bandwidth is provided by a bandwidth-in-abundance model, meaning that you get access to extreme speeds at no additional costs and Telstra manages the links.

To allow you to configure and manage your solution securely, you can also create up to 10 SSL VPN connections at no additional charge. The SSL VPN allows you to manage your virtual infrastructure, but it’s not designed to be a remote access solution.

Managing your Infrastructure

You get access to the vSphere client and vCenter. When your solution is first deployed you are given an SSL VPN connection and a “jump box”. The jump box is simply a Windows Server with the vSphere client installed.

Once connected, you can log in and begin create your templates, deploying and manage your virtual instances. If you have a large amount of data or virtual machines that you would like to import, please refer to the data import service that is currently available in Australian data centres.

You can go ahead and customise things. You can also install automation tools such as Power-CLI and backup and replication software such as VEEAM backup and recovery. We have published a whitepaper on using VEEAM in the DH on CSX environment.

Software and Licensing

The majority of customers elect to activate the Customer Managed service option. Under this option, Telstra manages the physical infrastructure, VMware and the VMware licensing.

Telstra does not provide software licensing on a monthly basis (SPLA) however, they are able to assist you with the purchase via their full catalogue of software applications. To get access to the software catalogue, you will need to get in touch with your aligned cloud specialist.

Service and Contract Terms

The Virtual Server (dedicated) platform is available with flexible terms, ranging from a simple monthly agreement to a full 36 month agreement with maximum discounting. Your discount value is based on the term of your commitment.

Please note: It is only the blade servers that are contracted. Storage, networking and the rest are all offered on a monthly term.

Please have a look at the following Cloud Infrastructure Pricing Guide.


Service Management

This shared and dedicated cloud infrastructure services above are managed using Telstra’s Cloud Services Management Console (CSMC). The CSMC includes a full library of documentation that will help you getting up and running.

Support and Assistance:

Telstra provides a 24/7/365 service operation. The service desk is your first point of call when you require assistance or would like to report an issue.

The service desk is available via telephone and email

You can reach the service desk with the details listed on the help and support page.